FAQ

1. When will I get my product ?

Please allow 1-2 business days for order to process and prepare for shipping.  Delivery will take up to 4-10 business days.  Delivery details will be provided in your confirmation email.

2. Do you ship all over the world ?

Absolutely. We ship worldwide.

3. How do I track my orders?

You can easily track your order by your order number. Check your email for shipping confirmation.

4. Where do you ship your product from?

Our offices are located in USA. Our international warehouse are in located in UK, Australia and United Kingdom

5. I received a damaged item. What can I do?

We are sorry to hear that. Please contact us within 24 hours of receiving your item. Simply send us an image of the damaged item in question at support@basenest.com and our customer service will get in contact with you.

6. Do you have a refund policy?

We want you to be completely satisfied with your purchase! If you’re not, please refer to our Return Policy page for details on returns and exchanges.

7. Is there a warranty for this device?

We offer a one-year limited warranty for this device.

8. How do i contact customer support:

Our team is available 24/7 at  support@basenest.com  to assist you with any questions or concerns regarding your order. We are committed to ensuring a smooth shopping experience.